Product Warranty

Ausounds Intelligence warrants this product to the original purchaser to be free from defects in material and workmanship, under normal conditions for a period of 1-year for parts and labor only from the date of original purchase.

Ausounds agrees at our option during the warranty period, to repair any defect in material or workmanship or to furnish an equal product in exchange without repair charges, during the first 365 days. After 365 days, a flat labor rate may be required and payment sent along with the product. 

Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased.  This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.  

If you do not find a solution on our website, please contact the retailer from whom you made your purchase.  Valid warranty claims are generally processed through the point-of-purchase retailer during the first thirty (30) days after purchase.  This period of time may vary depending on the retailer.

If your warranty claim cannot be processed through the point-of-purchase retailer, please contact our support department at support@ausounds.com or call direct at 1-818-873-0113.

Please follow these directions to return your product:

  1. Contact Ausounds support at support@ausounds.com or 818.873.0113 to receive a return authorization.
  2. Pack the unit in a well-padded sturdy carton if you do not have the original packaging
  3. Enclose a copy of your sales receipt to validate the date of purchase
  4. Ausounds will elect to repair or replace the product free of repair charges during the first 365 days. After 365 days, payment for labor may need to be sent with the product. Call customer support at 818-873-0113 or email support@ausounds.com

Ausounds Intelligence

Attention: Warranty Services

3190 Chicago Ave Riverside, CA 92507-3448 US

NOTE: This warranty does not cover any product which has been subject to damage due to misuse, neglect, accidental damage, abuse, commercial use, or any product modifications.

This warranty does not cover damage due to improper operation or maintenance, connection to an improper voltage supply, or attempted repair by anyone other than Ausounds.

This warranty does not cover products sold AS IS or refurbished units. 

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Ausounds’ Limited Warranty are in addition to all rights and remedies driven by such consumer protection laws and regulations. , including but not limited to these additional rights.

National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.  In Brazil, remedies include the consumer’s option to keep the defective product and receive a proportional price reduction.

European Union Notice

Please note that, in the European Union, any warranty period less than two years shall be increased to two years.

For Australia/New Zealand Consumers Only

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is provided by Ausounds Intelligence, LLC 15300 Ventura Blvd Suite 214 Sherman Oaks, CA 91403.

Contact information for Australia/New Zealand Consumers Only:

Telephone: 1 818-873-0113.

For any product/warranty -related questions, please contact customer support at support@ausounds.com

For Japan Consumers Only

The Federal Arbitration Act (the “FAA”) applies to the agreement to arbitrate to the maximum extent allowable. Except as preempted by FAA, the laws of the State of California, without reference to its choice of laws principles, will govern this Limited Warranty. With the exception of disputes in small claims court or in arbitration, You and Ausounds consent to jurisdiction and venue in the state or federal courts located in Los Angeles County, California, for any claims arising out of a dispute relating to this Limited Warranty. Notwithstanding the Section titled “Binding Arbitration and Class Action Waiver”, if You are a consumer in Japan, You have the right to resolve disputes before the Tokyo District Court in Japan. Nothing in this Limited Warranty affects Your rights as a consumer in Japan to rely on mandatory provisions of Japanese law.

Contact information for Japanese Consumers Only:

Telephone: 03-3477-0122.

For any product/warranty -related questions, please contact customer support at support.jp@ausounds.com